Privacy Policy – Emergivac Mobile Application

Last Updated: January 13, 2025
Version: 2.1.3

Introduction Emergivac (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Emergivac mobile application (“App”), available for Android and iOS devices.

This policy covers all data collection and usage practices for the Emergivac mobile application, including its emergency services features and Islamic (Shariah) companion functionality.

1. Location Data (PRIMARY FOCUS)

We comprehensively collect and process location information through multiple methods:

1.1 Precise GPS Location Data

• Real-time GPS coordinates (latitude, longitude, altitude, accuracy)
• Continuous background location tracking when emergency features are enabled
• Location history for emergency service optimization and family sharing
• Geographic movement patterns for team management and check-in verification

1.2 Location Usage Purposes

• Emergency Services: Precise location sharing with emergency responders and dispatch services
• Live Location Sharing: Real-time location sharing with family members and emergency contacts
• Check-in Verification: Location-based employee attendance and work site verification
• Prayer Services: Location-based prayer time calculations and Qiblah direction
• Team Management: Supervisor tracking of field agent locations and movement patterns
• Geographic Analytics: Regional performance analysis and territory management

1.3 Background Location Collection

• Always-on Location Services: Continuous GPS tracking when emergency services are active
• Background Processing: Location data collection even when app is not actively in use
• Location Frequency: GPS coordinates collected every 10-30 seconds during active tracking
• Battery Optimization: Adaptive location sampling based on device battery and movement patterns

1.4 Location Data Retention

• Emergency Records: Location data retained for 7 years for emergency service compliance
• Check-in History: Employee location check-ins retained for 2 years
• Live Location: Real-time sharing data retained for 30 days
• Prayer Calculations: Location data for Islamic services retained for 1 year

2. Camera and Media Permissions

2.1 Camera Data Collection

• Photo Capture: Selfie photos for employee check-in verification
• Vitals Monitoring: Camera-based health monitoring and vitals checking
• Document Scanning: Emergency document and ID verification
• Image Metadata: Photo timestamps, location tags, and device information

2.2 Media Storage and Processing

• Local Storage: Photos stored locally on device with optional cloud backup
• Image Compression: Photos automatically compressed for bandwidth optimization
• Facial Recognition: Basic facial matching for check-in verification (processed locally)
• Media Retention: Check-in photos retained for 1 year, emergency photos for 7 years

3. Biometric Authentication

Data 3.1 Biometric Collection

• Fingerprint Templates: Encrypted fingerprint data for app authentication
• Face ID Data: Facial recognition templates for iOS device authentication
• Biometric Patterns: Touch patterns and gesture recognition for security

3.2 Biometric Security

• Local Storage Only: All biometric data stored locally on device using iOS Keychain/Android Keystore
• Encryption: Biometric templates encrypted using device hardware security modules
• No Cloud Storage: Biometric data never transmitted to our servers or third parties
• Deletion: Biometric data automatically deleted when app is uninstalled

4. Device and System Information

4.1 Device Identification

• Device ID: Unique device identifiers (UDID, IMEI, Android ID)
• Device Specifications: Model, operating system version, screen resolution, memory
• Network Information: IP address, carrier information, WiFi network names
• App Version: Application version, installation date, update history

4.2 System Performance Data

• Crash Reports: App crash logs and error reports via Firebase Crashlytics
• Performance Metrics: App performance, loading times, feature usage statistics
• Battery Usage: App battery consumption patterns for optimization
• Storage Usage: Local storage utilization and cache management

5. Communication and Notifications

5.1 Push Notification Data

• OneSignal Integration: Push notification tokens and delivery preferences
• Notification History: Record of notifications sent, opened, and dismissed
• User Targeting: Location-based and preference-based notification targeting
• Emergency Alerts: Critical emergency notification delivery tracking

5.2 Communication Records

• Emergency Communications: Records of emergency service communications
• Family Communications: Live location sharing communication logs
• In-App Messaging: Messages sent through the app’s communication features
• Audio Data: Microphone access for Quran audio playback (no recording stored)

6. Islamic/Shariah Feature Data

6.1 Religious Practice Tracking

• Prayer Time Calculations: Location-based prayer time preferences and history
• Quran Reading Progress: Reading progress, bookmarks, and preferred translations
• Qiblah Direction: Compass usage and direction calculation history
• Hadith Collections: Preferred hadith collections and reading history
• Tasbih Counter: Digital prayer bead counter usage and statistics

6.2 Audio and Content Preferences

• Recitation Preferences: Preferred Quran reciters and audio settings
• Translation Languages: Selected translation languages and text preferences
• Notification Settings: Prayer reminder preferences and timing settings
• Content Synchronization: Offline content downloads and synchronization

7. Professional and Emergency Data

7.1 Employee Information

• Work Profile: Agent codes, supervisor relationships, team assignments
• Check-in Records: Work location check-ins with timestamps and locations
• Performance Data: Work performance metrics and activity tracking
• Schedule Information: Work schedules, shifts, and availability

7.2 Emergency Service Integration

• Emergency Contacts: Personal emergency contact information
• Medical Information: Basic medical information for emergency response
• Insurance Details: Emergency insurance and coverage information
• Service Provider Data: Information shared with emergency service providers

Primary Uses

• Emergency Response: Facilitate rapid emergency service dispatch and coordination
• Location Services: Provide accurate prayer times, Qiblah direction, and family location sharing
• Security: Authenticate users and secure app access through biometric and device verification
• Performance: Optimize app performance and user experience through analytics
• Compliance: Meet regulatory requirements for emergency services and employee management

Secondary Uses

• Analytics: Improve app features and develop new functionality
• Support: Provide customer support and troubleshoot technical issues
• Communications: Send relevant notifications, updates, and emergency alerts
• Integration: Synchronize data with other Emergivac systems and services

1. Emergency Service Providers

When emergency services are activated, we share:

• Precise GPS location and movement history
• User identity and emergency contact information
• Medical information relevant to emergency response
• Communication records related to the emergency incident

2. Third-Party Service Providers

2.1 OneSignal (Push Notifications)

• Device tokens and notification preferences
• Location data for geo-targeted notifications
• User engagement and notification interaction data
• Privacy Policy: https://onesignal.com/privacy_policy

2.2 Firebase/Google Services

• Crash reports and error logs
• Performance analytics and usage statistics
• Device information and app version data
• Privacy Policy: https://policies.google.com/privacy

2.3 Google Maps Platform

• Location coordinates for mapping services
• Address lookups and geocoding requests
• Route calculations and navigation data
• Privacy Policy: https://policies.google.com/privacy

3. Family and Emergency Contacts 

• Real-time location data during live location sharing
• Emergency status updates and location history
• Check-in confirmations and safety status

4. Employer/Supervisor Access

• Employee location check-ins and work site verification
• Performance metrics and activity tracking
• Team management data and scheduling information

Location Data

• Emergency Location Records: 7 years (regulatory compliance)
• Check-in Location Data: 2 years (employment records)
• Live Location Sharing: 30 days (active sharing only)
• Prayer Location Calculations: 1 year (service optimization)

Media and Biometric Data

• Check-in Photos: 1 year (employment verification)
• Emergency Photos: 7 years (incident records)
• Biometric Templates: Until app uninstallation (local storage only)

Communication Data

• Emergency Communications: 7 years (legal compliance)
• Notification History: 1 year (service improvement)
• App Usage Analytics: 2 years (performance optimization)

Islamic/Religious Data

• Quran Reading Progress: Until user deletion
• Prayer Time Preferences: Until user deletion
• Audio Download History: 1 year (storage management)

Data Access and Control

• Location Sharing Toggle: Enable/disable live location sharing at any time
• Emergency Services: Opt-in/opt-out of emergency service location sharing
• Notification Preferences: Customize push notification settings and frequency
• Biometric Authentication: Enable/disable biometric login methods

Data Deletion and Export

• Account Deletion: Request complete account and data deletion
• Data Export: Request a copy of your personal data in portable format
• Selective Deletion: Delete specific data categories (location history, photos, etc.)
• Right to Rectification: Correct inaccurate personal information

Privacy Settings

• Background Location: Control when location is accessed (always, app use only, never)
• Camera Access: Grant/revoke camera permissions for check-ins and vitals
• Microphone Access: Control audio permissions for Islamic content
• Photo Library: Manage access to device photos and media

Data Protection

• Encryption in Transit: All data transmitted using TLS 1.3 encryption
• Encryption at Rest: Local device storage encrypted using platform security
• Server Security: Data stored on secure, encrypted servers with restricted access
• Access Controls: Role-based access controls for employee and emergency data

Authentication Security

• Multi-Factor Authentication: Biometric + password authentication options
• Session Management: Secure session tokens with automatic expiration
• Device Binding: App access tied to registered devices for added security
• Audit Logging: Comprehensive logging of data access and modifications

Emergivac is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.

Your information may be transferred to and processed in countries other than your own, including South Africa where our primary servers are located. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We will notify you of material changes through:

• In-app notifications
• Email notifications (if provided)
• Updates posted on our website
• App store update notifications

For privacy-related questions, concerns, or requests, please contact us:

Emergivac Privacy Officer
Email: [email protected]
Phone: +27 (0) 31 100 1234
Address: Emergivac, Privacy Department, South Africa

Data Protection Requests
Email: [email protected]
Response Time: 30 days for data requests

Emergency Privacy Concerns
Email: [email protected]
Phone: +27 (0) 31 100 1234 (24/7 emergency line)

Document Version: 2.1.3
Last Review Date: January 13, 2025
Next Review Date: July 13, 2025
Approved By: Emergivac Data Protection Officer